*********** and mis information from collections department

*********** and mis information shared on my credit card this after all authority was given, it took them 4 months to inform me about a debit order mandate that's not approved through Capitec. This needs to be resolved as it was never my fault for them not to communicate with me after so many years banking with them. I refuse to be bul**** for payment that was authorized my me and not done by Capitec, they must pay for the arreas they created and the bad name they also made for me.