*********** and horrible service

I app**** for credit on the 30th of August. A lady by the name of Colleen Pretorius called me, she told me I needed to send her a 3 months pay slip, 3 month bank statement as my salary goes into another bank acc and I needed to give her a copy of my id. I sent her all those documents within the hour. She didn't get back to me, the next day I sent her a mail asking if all was in order she said I needed to give another bank statement, thereafter it was down hill, she then needed a 1 month statement, then she needed a recent bank statement reflecting my recent pay, then she needed a letter stating that I do work for my company, then she needed my company registration number, then she needed my company to send a letter stating what the company is registered under, then she said everything needed to be dated, stamped and signed. From one thing it led to a million other things. In the same breathe she would never give me feedback for days, I had to be the one to ask her all the time just for her to tell me I needed a million other things or something was not right. When I told her that her service was pathetic she sends me the grievance email address to report all my issues there, I instead got in contact with her manager Sadiqah Losper who was of great help and service. Colleen Pretorius didn't even seem interested in her job or interested to help. She is by far the WORSTE person I have dealt with in Capitec this far. Needless to say this went on for 3 weeks and till today I have received nothing. I eventually just cancelled my application as I cannot deal with a *********** person such as Colleen Pretorius.