*********** and dishonest

i have a savings account at Capitec. I have raised aN incident with them more than a month ago regarding payments that i have made via EFT into a registered Capitec beneficiary. However, this beneficiary's account number is invalid but still my payment went through but the funds was never returned into my account. I went to the Fleurdal branch and queried where the money went to. Another consultant went into the app and confirmed that the registered beneficiary that I used was invalid and I then asked them why do they registered invalid account numbers as beneficiaries. They then logged an incident and after 7 days they will have feedback for me. After 7 days i phoned them and again they told me that they will log a new incident. Today i phoned again and once again was told that they are still investigating and accusing me of creating an invalid beneficiary. I went to the branch and spoke to the assistant manager and told her several times that I did not create the beneficiary and that it was a beneficiary that was selected from the registered beneficiary's. How does one create a beneficiary if the banking details is incorrect? Long story short, i am struggling to get my money back from these people. Today they have raised an incident for the third time. How long does it take to trace where the money is? The assistant branch manager gives me attitude and throws my card back at me. I think this is not professional service. IT GETS A POOR SERVICE RATING FROM ME!