*********** and Careless consultants

<p>I was ******, my hand bag was taken, with my phone, I immediately went to Capitec bank to stop and replace my card. The card replacement was successful, when I replaced the card I changed the pin but I didn't know that the mobile banking pin would remain the same as that of the old card so I did not think of changing it but I did inform the consultant that was assisting me that my phone was inside my bag so I won't be able to see my incontact messages. Just after I replaced the card, money was transfered using my phone, that was ******, from my bank account to an account I know nothing of. I lodged a claim at Capitec for unauthorised transactions, my claim was declained telephonically, no written explaination as to why the claim was being declined. i'm so heartbroken as my entire salary was gone including a personal loan I had taken out at Capitec on the day I was ****** but Capitec Bank has done absolutely nothing about it, but they expect me to pay back a loan I did not even use.kker Road</p>