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siyanda M

1 reviews | Active since Jan 2016

06 May 2017, 21:48

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<p>I use my capitec card to purchase online and I have been charge twice for the same purchase and I've called the call center and tried to explain what had happened but the agent I spoke to failed to understand my point so I drove to the bank and at the bank they told me that I will have to wait for 7 day for them to investigate the matter my frustration is that this is not the first time that this has happend and I keep complaining but they aren't solving this issue its going to keep happening over and over and it's an inconvenience to me </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply08 May 2017, 09:21
Official

I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply08 May 2017, 09:21
Official

I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,