TM
Thembalethu M
1 reviews | Active since Mar 2015
22 Dec 2018, 21:57
***********
I just blocked my cellphone as I forgot my pin and I got the message that says I must contact the contact center but when I called they saying they can’t assist I must go to the branch, beats me cause the messages says ‘Access suspended. Please contact the Client care centre on ********** 043. How *********** is your staff ? Where does it say on this message that I must go to the branch!!!!!!!!
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Capitec Bank's replyOfficial
24 Dec 2018, 09:56I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply24 Dec 2018, 09:56
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,