JV
Jana V

1 reviews | Active since Dec 2015

08 Dec 2015, 09:37

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First the bank manager suggests my I.D document might be **** because of a tiny bubble on the I.D. Then when I eventually open an account with Capitec in Three rivers (No issues) and go back to Meyerton for an international payment the consultant has to go the the manager to check on google if they do international transfers. Thereafter, the consultant refuses to further assist me to see if i would be approved for a loan before I take another day off work to bring in payslips. Firstly, clearly these people need some more training! And secondly, at least just pretend that you want to help your clients instead of sending them away all the time.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Dec 2015, 08:18
Official
Hello Jana Venter 777,

Please accept our apologies for the poor service experience you had!

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank