Incompetency

Again incompetency strikes!!!!!!!!! I changed my daily limits and everything reverts to zero and thus I cannot purchase anything. This is the second week this has happened and the call center is useless and cannot help. Can Capitec please fire the software developer that changed the software from something that worked perfectly to something useless. It is embarrassing to stand at a till, after the call center advised me that my card would work, and then being told your card has been declined. When is this going to be sorted as it would seem that competence is in short supply when you hired software developers. Spoke to three different call center agents but it would seem that when the problem is difficult, they would rather disconnect the call or transfer the customer to a different agent, to explain everything again.