EW
Elmarie W
1 reviews | Active since Nov 2018
01 May 2020, 22:22
Incompetency
Capitec listed me as 1 month in arrears although my account was up to date This was a huge problem to me because my work does a monthly credit check on their employees .It took me three weeks to get this sorted.Sorry will not rectify this incompetency After 3 weeks numerous phone calls and emails guess what Month end my debit order didn't go off I phoned capitec where I was told that capitec tried to put a debit order through 1 day before the set date so the debit order was returned .I then made a transfer to my loan account.Really Capitec if I'm going to be listed again due to your incompetency my lawyer will deal with this further. You are a bunch of *********** people who are playing with peoples future Telling me the system crashed on month end Capitec are busy loosing the plot
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Replies (4)EW
Elmarie W's updateReviewer Update
02 May 2020, 08:38Capitec you are busy loosing it. I phoned Capitec this morning to ask why i am being charges interest on my loan account if i have never been in arrears. According to your department someone change the debit order date for my debit order to go off on 29 April 2020.If you look at my statement my debit order always went through on the 1st of every month. Who is making these errors and why.This is not on and i want an explanation for this.None of my debit orders went through because of this.
EW
Elmarie W's update02 May 2020, 08:38
Reviewer Update
Capitec you are busy loosing it. I phoned Capitec this morning to ask why i am being charges interest on my loan account if i have never been in arrears. According to your department someone change the debit order date for my debit order to go off on 29 April 2020.If you look at my statement my debit order always went through on the 1st of every month. Who is making these errors and why.This is not on and i want an explanation for this.None of my debit orders went through because of this.
Capitec Bank's replyOfficial
04 May 2020, 09:09Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2020, 09:09
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 May 2020, 12:25Good day Ms Winter
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply04 May 2020, 12:25
Official
Good day Ms Winter
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
EW
Elmarie W's updateReviewer Update
09 Jul 2020, 18:09Good Day. Until today this matter has still not been resolved.Now again this month Capitec listed me for no payment although the debit order went through. Also my credit card information is totally wrong.I want this corrected within the next 24 hours or there will be problems.This is false information which affected my life.Although Capitec keeps on appologising it keeps on happening again and even though capitec was in the wrong they didnt want to give me my requested loan amount because of my credit report which capitec is responsible for. i was also declined for a bond because of this.
EW
Elmarie W's update09 Jul 2020, 18:09
Reviewer Update
Good Day. Until today this matter has still not been resolved.Now again this month Capitec listed me for no payment although the debit order went through. Also my credit card information is totally wrong.I want this corrected within the next 24 hours or there will be problems.This is false information which affected my life.Although Capitec keeps on appologising it keeps on happening again and even though capitec was in the wrong they didnt want to give me my requested loan amount because of my credit report which capitec is responsible for. i was also declined for a bond because of this.