Incompetency

I was very disappointed when I had to decided to close my Capitec account after being using them for 7 years due to FICA documents<br> <br> 2 Months ago my account was closed due to FICA documents that I was required to submit, At first when I submitted the documents I used just a Normal letter as my Proof of resident and I was told that I need something like a Utility Bill, So I went back and came with the Water Bill. I was told that my Initials on the letter do not Match the ones on the ID because my letter states E.T Munyai and on the ID is T.E Munyai, which does not really make any sense because \E\" and \"T\" are still the initials for my names :(...<br> Unfortunately there was nothing else I could do because everywhere I am registered with initials E.T Munyai and not T.E Munyai.<br> <br> I cant believe you can just let one of your good customers go like that without at lease trying harder to solve the issue <br> <br> *****SAD*****"