Incompetence/Worst customer service/Bad attitude

I have a customer service complaint against A. Onke as per name badge she was wearing, who is actually Annita Gatya. She poorly serviced me on Monday(04 November 2019 @13h17) I came to Qumbu branch to make a deposit and was given service number sticker at the reception. Went to sit down awaiting for my number to be called by whomever was available, as I approached her at counter 1 she told me she had already skipped my number, when I asked why she said I was not standing in the queue. She said that with so much attitude, and I explained to her that I have never encountered such issues before in other branches, I always sit until my service number is called, and besides the receptionist did not tell me to go and stand in the queue for a cash deposit.

She told me to wait for her to assist one other client before she could assist me. Myself and her (A. Onke) were basically arguing throughout. She did not mind backchatting at all. She actually made me feel like she was doing me a favour.

In my view she is the worst teller or staff member to serve customers. She was cheeky with a stinking attitude. First of all she did not even greet me and had no smile whatsoever. In my view she is highly *********** and therefore shouldn't be dealing with clients at all.

Kind regards, Zandile Zola