Incompetence to assist

Good afternoon<br> <br> I've now struggled more than a week to get information from the Client Care Center. I eventually got one statement but no reply on another statement neither the confirmation of the interest rate.<br> <br> I've asked for this to be escalated to a manager and my emails have been ignored to provide either the further details or the managers contact details.<br> <br> Please can someone assist with all and the correct information.<br> <br>