INCOMPETENCE OR FLAWED PROOCEDURE

i just spoke to Keketso from online. all i wanted to have her do was remove the suspension on my online banking. however, after asking a few security questions she says i failed my security check, one she can't move on to another one or tell me which security question i have gotten wrong. these are the questions she asked: residential address; how many cards i have; initials and surname on the card; cellphone banking and if i have registered for online or app.

now i have to go to the branch where they will do the exact same thing or wait 24 hours and then call again but here is the problem I CAN'T USE MY ONLINE BANKING IN THAT TIME.

if this is truly your process then i am leaving capitec, I DON'T DEAL WITH THIS LEVEL OF INCONVENIENCE NO MATTER HOW LOW YOUR FEES ARE.