Incompetence of Capitec and freezing of accounts without notification to clients

My bank account has been frozen for the past week now by Capitec , called the call centre 3 times and went to the branch 4 times and the response I get is that I should go Nedbank and request them to unfreeze it because Nedbank requested it should be freezes, went to Nedbank asked what was the problem they told me that there was a ********** transaction and I need to go the SAPS to open a case and bring an affidavit which I did. Called Capitec Bank again to ask what’s the hold since I submitted everything that Nedbank requested and the response was I need to go to Nedbank , went and called Nedbank ***** line and I was on put on hold for more than 2 hours. What frustrates me is that as a Capitec Client I wasn’t even informed by Capitec that there’s was an issue with my account and they froze someone’s account who returned an amount of 350 after sending them 600.

What really frustrates me is that my account the is frozen 4 days after their so called “suspicious transaction “