Incompetence of bank staff

I had a funeral policy with Capitec. On 1 November 2021 I went to the branch to cancel my policy due to non-affordability. The consultant told me that the policy that the policy was cancelled. To my surprise, the debit order deducted again on 18 December 2021. I went again into the branch to cancel the policy. However there was another deduction on 1 February 2022. I went to the branch in Vaal Mall and we phoned the head office and they were unable to give a satisfactory explanation. I am very disappointed in the whole matter because it remains unresolved. This shows the incompetence of the Capitec staff. They **** to me about cancelling the policy and I am no longer interested in doing business with them. They failed me as a bank and I will never recommend it to my friends and family.