Incompetence, No Due Dilligence, Money Not Reflecting, Incomplete registration, time wasting!!!

I recently opened a savings account at the N1 City Capitec branch, and deposited a lump sump for savings as I heard their interest in relatively good. The lady who assisted me informed me that all was in order and I asked if people could send me money using my cell number and she informed me all was set and ready to go. This past weekend (Fri/Sat) I was sent money using my cell number and strangely the money sent was not reflecting into my account. Today, I called Capitec to check whats going on and I was informed that the cell phone was not activated, hence the money was noy going through. The agent could see the money that was sent, and informed me that as soon as its activated, the money would reflect, and that I should go to the branch for further assistance. At the Tygervalley Branch, they activated the cell phone number but I was informed that I must request all the senders to reprocess the monies otherwise it wont reflect. This made me extremely angry as I had to waste my time and go their branch to open the account, and yet I was not assisted to the level I expected. Today, I took the time to go resolve this, and yet more unsatisfactory discoveries. I fear that I will be leaving Capitec very soon cause I do not appreciate incompetence, and people who waste my time in the process esp when I pay them money for their services! I hope that this is all a joke, and that money will reflect tomorrow otherwise I am moving my cash elsewhere!!! Preposterous!!!