CB
Cindy B
1 reviews | Active since Jul 2018
04 Jun 2020, 16:37
Incompetence from Client Service
I contacted the client care and explained to them that I am currently in America and wanted to reverse a debit order that had been cancelled. The response I got from the agent is that I need to go to a branch and that she couldn't assist. By the time I'm back in SA I won't be able to reverse. Just a shame that you can't be in control as advertised.
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Capitec Bank's replyOfficial
04 Jun 2020, 16:50Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Jun 2020, 16:50
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank