INCOMPETENCE FROM CAPITEC BANK

Capitec handed over our account while it was under debt review and now they saying we need to deal with the attorneys as everything is with them. We asked them why the account was handed over, they say because they were not getting payments, we gave them proof of payments and all they can say is that the matter has been handed over they have got nothing to say. Capitec was given proof that the loan payments were being made, they had no right to hand over the account. I need a written response from them so I can take this further. NCR has advised that Capitec had no right to cancel the debt review proposal because there was a court order in place. I need feedback from this.