Incompetence employees at Capitec Middestad mall,Bellville

I went to Capitec at Bellville Middestad makk mall on the 06 of April to ask for my late mother's 9 month bank statement. I was helped by the girl named Vuyokazi, who seemed she doesn't know what she was doing , As she frequently asked another lady on how to load document on the system and so on. They told me that I will receive the statement after 7 days, I will get a call. Unfortunately I didn't get the call. Then after 3 weeks I went back to there, the same Vuyokazi checked the PC for e-mail and told me she didn't see the e-mail, of which stated that the was a marriage certificate short....i have her that. Now it's the end of May still no response from them. After 2 months of asking for a bank statement at Capitec still no response. This bank has is a joke or don't take their clients seriously. All I wanted was my mother's bank statement from February and backwbackwards . Why Hire people if they not gonna do their jobs in the first place!!!!!!