Incompetence displayed by employees

I am a Capitec client. On the 30 October 2020 I wanted to transfer money to an HD Market account and I selected the wrong account on the dropdown. When I received no confirmation from HD Markets I then sent them a proof of payment, HD markets then contacted me and told me that I sent the money R4500 to a wrong account. I firstly called Capitec help line to request a reversal/recall, their response was because it was an immediate payment I must contact Investec to request the recall/reversal. I called Investec *** and spoke to a guy who told me that I must ask my bank(Capitec) to call Investec and request the recall/reversal the recall on my behalf. On monday the 2nd November I went to my Capitec branch in Silverton Pretoria with the proof of payment that had the account information that I sent the money to. When I got to the branch(Capitec) I explained my problem to a lady, she called someone from Investec and explained that I sent money to an Investec account and I need that money to be recalled, The lady on the other end of the line said, because the money is already in the Investec institution then Investec must the the one reversing the money and she also gave a ref number. The following day I called investec and spoke to the same guy and I explained to him that my bank consultant/employee called Investec and it should be investec that assist me with the reversal. I then lodge a complaint online, Magan Rougier responded in an email saying that my bank (Capitec) should be the one communicating with Investec regarding the reversal/recall. I printed the email and took it to Capitec on friday 6 November 2020. When I got to the branch, the lady I spoke to on monday said to the other lady, they cannot help me, this was before I could explain to the other lady my problem, I showed the new lady the email, she was also negative in helping me, because she dialed a number on the land line phone and she had her cellphone talking to someone while listening to the other call on the land line, I'm not sure if she even had someone on the other end of the line because all I could hear was her talking to someone on her cellphone and she then said it must be Investec who help you. I left because I was frustrated. I know I should have been careful when doing money transaction, but to be send from pillar to post and these two *********** capitec employees with no name tag it absurd. Capitec doesn't want to help they send me to Investec and Investec are saying Capitec should be contacting them. I'm very fuming now with the incompetence of Capitec employees for just taking what her colleagues said before she can even try and not being professional by talking on her cellphone while she was trying to get information from Investec, I'm not even sure that she was talking to someone on the other end.