SB
Steven B
1 reviews | Active since Jan 2020
24 Dec 2021, 16:35
Incompetence deluxe!
I have two branches near me. The atms are almost permanently full thus forcing me to deposit inside the bank causing me extra bank charges. In spite of forming an agreement with the bank to refund me the excess charges they say I should have phoned the branch first. How ridiculous can you get! Incompetence at its best. What does it matter if I phone or check physically.
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Replies (2)
Capitec Bank's replyOfficial
24 Dec 2021, 21:08Good day Steven
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Dec 2021, 21:08
Official
Good day Steven
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
SB
Steven B's updateReviewer Update
30 Dec 2021, 11:08No contact except from the same individual repeating this nonsense about me having to phone the branch first. If I'm not happy refer to ombudsman. It's just damn easier to close the account and move to a competent bank with good service.
Ridiculous!
Ridiculous!
SB
Steven B's update30 Dec 2021, 11:08
Reviewer Update
No contact except from the same individual repeating this nonsense about me having to phone the branch first. If I'm not happy refer to ombudsman. It's just damn easier to close the account and move to a competent bank with good service.
Ridiculous!
Ridiculous!