Incompetence Capitec Bank/ ***** Department

My bank account was frozen on the 28th of February 2025 and my standard bank account.

This matter was investigated by Capitec Bank (fruad department)and all necessary documents were submitted thereafter I was told that is was not ***** related.

It's been month now my accounts are still frozen, I have made several attempts to get hold of the ***** department of which I was advised that my money will be released but still nothing.

I need my bank accounts to be unfrozen so that I can be able to continue with my life as I'm unable to support my kids and all my accounts are behind with payments and my cellphone contract has been suspended due to this ****!!!