Incompetence at the branch

I am extremely disappointed at the service I received at Capitec the Glen on Friday

I called the call Center to ask which documents I must take with me so I can activate my account I was told to take my identity document and proof of residence which I did When I got to the branch I was told to produce a marriage certificate which I emailed to the client as I had a copy on my email

I had my identity document proof of residence as well as the marriage certificate to prove the surname has changed

The consultant told me she has never dealt with such a case where a customer brought through a foreign marriage certificate she said she will her RM who then said I needed to go bring my Zimbabwean identity document

The Zimbabwean identity is not used in South Africa and has never been used I had my South African identity document reflecting that I am a Zimbabwean a permanent residence status

There is nowhere where Capitec stipulates that one must bring their foreign documents especially since I am a permanent resident and those documents are not used here in South Africa

I am disappointed that I took my time to visit the branch to deactivate my account which was only on hold because I had to bring the proof of residence and as free the consultant acknowledged that she doesn’t know what to do no one was there to assist me ..so because of her incompetence I could not be assisted . Very disappointed