CK
Chrisstelle K
1 reviews | Active since Oct 2016
02 Jun 2025, 13:31
Incompetence and Unhelpfulness
I recently used Capitec's service to renew my license disc. The renewal was paid in the first week of April and to date I haven't received my disc. I have to resort to other means, incurring more costs and daily risking traffic fines by driving with a now unlicensed car. Their call center agents are not helpful at all and do not keep their word about following up with progress after several calls to escalate the matter and even requesting a refund. I will never recommend their service to anyone.
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Replies (3)
Capitec Bank's replyOfficial
02 Jun 2025, 14:35Good day Chrisstelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jun 2025, 14:35
Official
Good day Chrisstelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CK
Chrisstelle K's updateReviewer Update
02 Jun 2025, 14:49Oh yessss, got a call asking me to COLLECT the disc from Centurion and the lady blatantly refused to send the document out AGAIN.
With whose resouces??? Fuel money, Airtime Money and Time.
Please respect me. This service was not free. why are they behaving like it was?
With whose resouces??? Fuel money, Airtime Money and Time.
Please respect me. This service was not free. why are they behaving like it was?
CK
Chrisstelle K's update02 Jun 2025, 14:49
Reviewer Update
Oh yessss, got a call asking me to COLLECT the disc from Centurion and the lady blatantly refused to send the document out AGAIN.
With whose resouces??? Fuel money, Airtime Money and Time.
Please respect me. This service was not free. why are they behaving like it was?
With whose resouces??? Fuel money, Airtime Money and Time.
Please respect me. This service was not free. why are they behaving like it was?
CK
Chrisstelle K's updateReviewer Update
10 Jun 2025, 12:54Dear Capitec,
I have now gone and gotten a reprint of this very same license disc that you have failed to get to me for 3 months now. I do request a refund of my reprint amount AND my delivery fee paid for your failed services.
PS: Your said consultant never contacted me regarding this matter as you suggested they would :)
I have now gone and gotten a reprint of this very same license disc that you have failed to get to me for 3 months now. I do request a refund of my reprint amount AND my delivery fee paid for your failed services.
PS: Your said consultant never contacted me regarding this matter as you suggested they would :)
CK
Chrisstelle K's update10 Jun 2025, 12:54
Reviewer Update
Dear Capitec,
I have now gone and gotten a reprint of this very same license disc that you have failed to get to me for 3 months now. I do request a refund of my reprint amount AND my delivery fee paid for your failed services.
PS: Your said consultant never contacted me regarding this matter as you suggested they would :)
I have now gone and gotten a reprint of this very same license disc that you have failed to get to me for 3 months now. I do request a refund of my reprint amount AND my delivery fee paid for your failed services.
PS: Your said consultant never contacted me regarding this matter as you suggested they would :)