Incompetence and lack of acting promptly

I am extremely frustrated and disappointed with how the bank is handling my incorrect payment query. To date, I have not received a reference number for the issue. On September 22, 2025, I mistakenly made a payment of R7500 to the wrong recipient due to a mix-up with the last digits of the account number. I immediately contacted the bank to request assistance with the reversal. The client who received the funds was initially hesitant during our conference call, but later confirmed that the credit was not intended for him. Since then, I have been following up, but no one has provided assistance or updates on when the funds will be returned. When I contacted the call center, I was informed that the client has insufficient funds. It is frustrating to think that after leaving the funds for so long without action, this is the outcome. I am tired of this situation and need it resolved promptly. My contact number is *** Mr Khumalo