incompetence and arrogance

I went to Capitec Bank branch in Kwaggafontein towards the end of March 2015 to change my surname, contact details, update my residential address and to renew my debit card. I gave the lady who was assisting me my new id, marriage certificate and latest proof of residential address in my new surname which was a bank statement from another bank..she processed everything then gave me my card, my tittle on the card was still MS she did not bother changing it. Then she gave me back my documents to my suprise i received an sms to say hold has been put on my account and i have to take my id and proof of resisence to the branch. It is not my fault the lady who was helping was *********** and now i have to pay for her mistakes..i want the hold to be deleted from my account as soon as possible as i did supply my FICA documents not so long ago at the branch and my title be changed to MRS