Incompetence!!!!

<p>I have a personal loan with Capitec bank and have been recently unfairly dismissed from work, my loan repayment amount was R4000 and had arrears on the loan for the previous month. I went to the branch to make an arrangement , the consultant gave me a phone to speak to a consultant from head office he then made an arrangement that I pay up the arrears in full which I did on the first week of February via EFT then going forward my account will be debited an amount of R2000 on the last day of each month since I told him that my fiance will assist me in paying the loan off instead of the 20th of each month as I used to. </p> <p> </p> <p>Capitec bank has been attempting to debit my account on the 20th of each month when I had requested them not to and since I have a cheque account get charged for the unpaid debit orders. Then they debit again on the last day of each month and receive their R2000 that I arranged to pay for the next 6 months. I sent an email to ********** to inform them to not debit on the 20th and that they should contact me however I have not received any feedback. I am totally appalled by the lack of service and incompetencertified from Capitec bank. I did not run away from repaying my loan but made alternative means to do so why am I being treated in this way. I demand an apology and refund for the charges I had encurred for all those unpaid debit orders.</p>