Incompetence

After writing such a great review that I received two weeks ago to get service this unprofessional is not fare. We called in because some how Capitec Systems Decided to debit today which is not the pay date we provide now we in arrears and can't access our credit facility. We called in and was assisted by different consultants and being transferred numerous times. Towards the end a lady assisted but said she gas sent the matter to her Team Leader or Manager to clear the arrears and would get back to us after an Hour but nothing. And yet we still waiting that's why we called in to avoid being in contact as we trying to stay home as much. But with the service we not sure what to do anymore.