Incompetence

I went to open an account at Capitec Bank today.fortunately for me I went to the same consultant who opened my helpers account a two weeks ago.apparently today she was not in a mood to open an account for me today.I'm saying this coz she said my a dress was not in full.and she and make a phone call upon coming back she said no five said she can't. Remember this is the same a dress she opened my helpers account.the same statement I used to open my bond account.even the attitude was stinking if not rotten.is it the same way you are treating your customers.I asked for a manger she said he went which I doubt very much he was out.but because she felt in power.upon perusing my hand bag.I found a statement of account but it still bared my ****en surname the adredd is full.but because on my I'd I had a double barrel surname.she said no the surname should be the same.hebanna.and she didn't even entertain my argument.I was treated like a dust by this lady.