Incompetence

On the 1st of April 2022, I made a transaction using my capitec banking app. I was sending money to a Standard bank account and because it was an emergency I did an immediate payment, to my surprise a day later I found out that the recipient had not received the money and I checked what could be the reason. I then noticed the account number was missing one digit, I contact Capitec and after countless calls of being sent from pillar to post I was finally referred to the ***** department with the promise to help me trace the funds. It's 3 months now and still no feedback, every time I call I am told that my query is being escalated yet I have no feedback to date. I call them almost every week to follow up but I am still not assisted, I have a reference number that I was told to use when following up but that does not help at all. I do not understand how many times the matter has to be escalated before feedback is given. It has been 3 month already and I have not been given any form of feedback and even when I take the liberty to follow up, I am sent from pillar to post and end up with no clear indication of what is happening, After reaching out to the bank I was sending money to I was told that Capitec needs to be the one following up on the trace of funds and all I get from from capitec is "We have escalated the matter and will get back to you with feedback via sms" and still no word.