MM
Mluih M
1 reviews | Active since Aug 2022
22 Jan 2026, 09:17
Incompetence
There is a serious lack of innovation with their systems and the lending department surely has *********** people working there. Every morning I received a call requesting the same documents previously sent.
You would swear you dealing with a ****a shop.
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Replies (2)
Capitec Bank's replyOfficial
22 Jan 2026, 10:44Hello, you are through to Ntombi,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply22 Jan 2026, 10:44
Official
Hello, you are through to Ntombi,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
22 Jan 2026, 11:15Good day Mluih,
Thank you for sharing your concerns. I sincerely regret the frustration you’ve experienced with repeated requests for the same documents and the inconvenience this has caused. I understand how important efficiency and innovation are in these processes, and I will ensure that your feedback is escalated to the relevant department for review.
In the meantime, I will personally check the status of your documentation and confirm what has already been received, so that you are not asked to resubmit unnecessarily. Once I have verified this, I will provide you with a clear update on the next steps.
Please provide me with a case or incident number in question.
Capitec Bank's reply22 Jan 2026, 11:15
Official
Good day Mluih,
Thank you for sharing your concerns. I sincerely regret the frustration you’ve experienced with repeated requests for the same documents and the inconvenience this has caused. I understand how important efficiency and innovation are in these processes, and I will ensure that your feedback is escalated to the relevant department for review.
In the meantime, I will personally check the status of your documentation and confirm what has already been received, so that you are not asked to resubmit unnecessarily. Once I have verified this, I will provide you with a clear update on the next steps.
Please provide me with a case or incident number in question.