Incompetance

I tried to change my address to my new home address. I had my lease that is in Afrikaans but this lady could not read Afrikaans nor could the supervisor. They keep on insisting that my address is Erf 242 instead of capturing the street address.<br> <br> The service of this bank is going down the tube. This was the 3rd time I tried to change my address. First they would not accept a letter from my landlord confirming my address, Than they did not accept a certified copy of my lease. And now this!!!!<br> <br> Please could they see that their staff is sufficiently trained for the work they are employed for. This is such a waste of time. Please shoot the person that started with this FICA ****. I think I would start saving my money with EDBO