INCOMPENTENT PATHETIC CUSTOMER SERVICE

I have never dealt with such *********** and ******** people who claim to be service providers like this. I have received no form of communication from Capitec after i went to the bank and asked for a recall to be made as i paid money to a non existent account, i was told that i would get feedback in the next 16 working days which i will be charged R131 for the investigation, bare in mind i made my payment twice with obviously doubles the money to 262 in estimation. As a client i waited patiently for a call, SMS or email whatsoever but to my surprise received nothing whatsoever but a huge beep of the money being taken for the investigation.........OH WOW THAT WAS SO QUICK THEN EXPECTED!!!!!!!!!!!!!!!, i then called the customer-care and was given a number that i ha to call as this "person" will explain and help further. To my surprise i called the number provided and guess what this person told me at 15h00 that he is sleeping and i need to call back on Saturday. WOW.......Then wasted my ****** time and went to the nearest branch for what konje? to be given the very same numbers and being told that "Interbank did not give authority for us to do the recall" so i need to call BJ Biddlecombe who will then assist further.......As an individual i have so much patience but you see this is really testing my patience and undermining me. Monday i called the very same numbers provided to be told "I am sorry mam i know nothing about what you are talking about i don't even work for CAPITEC. I'm from Durban and i work at Toyota".....................TOYOTA FOR REAL!!!!!!!!!!I CALLED CAPITEC AGAIN AND EXPLAINED MY WHOLE SAGA AGAIN!!!!!!!!!!!!!FOR THE 1000 TIME WAS GIVEN THE VERY SAME NUMBERS AGAIN......HOW *********** IS THIS, WAS PLACED ON HOLD FOR 10-15 MINUTES TO BE TOLD THAT THE CONSULTANT THAT LOGGED THE FEEDBACK IS NOT ANSWERING THE PHONE AND THAT A QUERY HAS SINCE BEEN LOGGED. I TOLD LESEGO(CONSULTANT) THAT I HAVE HAD ENOUGH OF THIS BULL**** CUSTOMER SERVICE ORDEAL AND WANT SOMEONE TO CALL ME IMMEDIATELY AND IF I DO NOT GET A CALL IN THE NEXT 24 HOURS I AM LODGING A COMPLAINT TO THE OMBUDSMAN!!!!!!!!!!!!!!!!!!