Incompent, useless ****s!

I have had a personal account with Capitec for 10 long years without any hick-ups, so never in my wildest dreams did I ever think I'd have such a nightmarish experience with their business account which I opened late last year. A couple of withdrawals was done on my business account in 3 consecutive days without my permission while the card was with us! When I eventually found out, I canceled my card and opened a ***** case with Capitec. It took tgem almost 3 months of investigation to be told the following:

1. A Lin from the card disputed told me my card was cloned and ro send a statement highlighting the amounts I wanted to dispute to one of they othe department. I did so, days after not hearing from them (they called same day but I missed their call but did however respond to an wmail that was sent to ask what time would be convenient for them to call), I called to ask about the case progress. 2. This time I spoke to a Nonhlanhla or Nhlanhla, who then told me that my pin/password was compromised and went on to say that, the investigation will include them looking at the cameras of the atms where the amounts were withdrawn and to verify that what I had said about their notifications not working was true. 3. Eventually, I got a call from Thokozani who now was telling me that the card used to withdraw the money was the one I was issued with and my pin (the assumption being that we were the ones who took the money).

So I basically had 3 people tell me 3 different stories and when I highlighted the discrepancy on this investigation, I was told that Lin is Capitec's employee, "speculated" about the card being cloned and that I could have persuade "other" avenues to enable the notifications (I spoke to a Capitec agent who couldn't help me with it mind you), so basically blaming me for their systems failure! And now lo and behold, Capitec will not refund me any monies. They have now suggested I take it up with the Ombudsman and SAPS, which I will.

But I will also just like to make people aware just how *****ulent and ********* Capitec is itself! You have **** to try and cover your behinds while also throwing your other colleagues under the bus in the process. You are disgraceful, incopetent and quite frankly useles

I do not wish this experience upon anyone and If you are reading this, I hope enough people never open accounts with you and the ones that already did, wise and close them before they experience this as well.