Incompatent Personal

Why do I have to rika my account every few months? Contacting the callcenter result in \your account number does not exist neither does your id number witch means you don't have an account with them\" The local branch can't help you \"don't know why it is happening\" All my associates who have accounts with Capitec, only rika their accounts the day they open it, so why does I have to rika every few months and have to put up with this nonsence and incompetance of Capitec personal. It seems that it's time to move my account to another bank"