INCOMEPETENT AGENTS AND INCONVENIENCE FORM OF COMMUNICATION

I Am TOTALLY DISGUSTED WITH THE LEVEL.OF COMMUNICATION, WHATSAPP COMMUNICATTION FOR THAT MATTER! I made payment for my funeral policy on the 28th of Nov. 2023. Today I receive an sms stating that it has lapsed. I then went to their whatspp since they state that 'its a simpler way of communicating' to my surprise 3 chat agents Noxolo, Nwabisa and Loyiso could not ASSIST ME but kept off referring me to their other whatsapp.number. I domt know how many times I told them the SAME thing that the 067 number was quiet and I couldn't get assistance I was told to visit their branch, I told them a thousand times that I can't I'm still at work and by the time I knock off, it will be closed. I was advised to call their customer care number, I told that agent that should we get disconnected he should call me back. He told me they are not allowed to make outbound calls. So now How does ONE GET assistance without having to go to the branch.. Loyiso's attitude was totally ugly! He did not even care when I mention that I will report this matter on hello peter. Why does Capitec have whatsapp no. If we can't get assistance???