Incident not resolved

On 11 June 2021, I became a victim of *****. I opened my case both capitec and police station Alexandra Pietermaritzburg , Capitec did not help me in resolving my case, my case was closed without refunding my money, I accepted that I couldn't get my money back. on 9th October 2021, time 1:39 while using a Capitec bank spark ATM, I was withdrawing money from my account an electricity cut occurred while my money was being processed, the money did not come out of the dispenser or ATM but my money was withdrawn from my account, since I saw a notification coming out in my phone. I did not leave the ATM and called right away the bank, I was asked details and responded, I asked your consults if I was to move out of the ATM would the next person inline get a hold of my money the response was NO, I was told to visit a Capitec branch I could not do soo because the offices were already closed, I was told that if my money was not reversed within 24 hr I would have to go to the branch the following day, I did yesterday, an incident was opened for investigation as soon as I heard that word "investigation" I just knew that they will not return my money or most possibly even investigate what happened. They promised me my money will be safe while banking with them and they have failed to do soo, is it my fault they don't compile to security measures. I am angry frustrated wright now cause this is the second time that this has been done to me. why don't they have back up energy supply, who even regulate security and safety measures and why was my money not refunded within hours of reporting the incident cos clearly this is not my fault. It their fault.