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Sphephelo M
1 reviews | Active since Nov 2014
26 Feb 2023, 16:38
Incident no ***
So on the 25th October 2022 I was ******, kidnapped and funds were transferred out of my account by the kidnappers which they forced me to give away my pin, after i was released i went to open a cse and went straight to capitec branch to report the matter ,an amount of R40000 was transferred to FNB account till this date I have never got any concrete feedback, capitec says we are still waiting for feedback from FNB, when I contacted FNB they also said I should contact Capitec it's been 4 months with this horrible service no one bothers to update me or make a follow up, I have to keep calling. Useless bank
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Capitec Bank's replyOfficial
27 Feb 2023, 06:22Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply27 Feb 2023, 06:22
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Sphephelo M's updateReviewer Update
09 Mar 2023, 19:3712 days later I have only received a call which had no details on it .... capitec is so useless...if it wasn't for this complaint they wouldn't have bother to call at all
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Sphephelo M's update09 Mar 2023, 19:37
Reviewer Update
12 days later I have only received a call which had no details on it .... capitec is so useless...if it wasn't for this complaint they wouldn't have bother to call at all