Incident no ***

I had the money taken from my account and according to Capitec they were going to invistigate for 30 days and I waited, before 30 day I saw some refund, of R2s, R3s, R19s and R199, I then asked why only recieve this amount the amount that was taken together with those R2s was R999 and R450 what happened, I was told no the invistigation is still open, I waited, there was no feed back, then after that 30 day I got this sms Capitec: Kindly note that we have issued you with a provisional credit for incident logged ***. Please note that should the merchant provide us with

So, I then ask which is this provisional payment in my mind was that 999 and 450 which was outstanding, I then went to watsup which took 4 hour talking to different people no-one came back to me with a proper answer as why that other amount was not provisional paid as per sms, 4 people trying to help me but none of them came up with answer, I request an answer on why, Capitec has decided to provisionally pay only R19s and R29sand R2s instead of paying the money that was taken from my account R999 and R450 and why is not provinal paid as it was taken on the same day same time, why only this small amounts

Incident number *** My contact is ***

I had 4 people trying to help me but none of them came up with answer, I request an answer on why, Capitec has decided to provisionally pay only R19s and R29sand R2s instead of paying the money that was taken from my account R999 and R450 and why is not provinal paid as it was taken on the same day same time, why only this small amount