Incident log nr ***7 was logged on the 2nd September still no feedback

I opened a funeral policy with Capitec Bank on the 27/08/2021 via Capitec App. Policy number CF***6 I entered incorrect date of birth for my brother Lulamile Mthonjeni which is I entered 24/10/1974 instead of 24/10/1973. Then on the 30th August 2021 I sent the email to Capitec with my brother's ID to rectify the correct date of birth to 24/10/1973 for Lulamile Mthonjeni. I was told to go to the branch, I went to the branch on the 2nd September 2021 they call Capitec head office to rectify the correct date of birth for Lulamile Mthonjeni to 24/10/1973. I was told that it will take about 2 weeks and I was given the incident log number ***7 still I haven't received any updated documents from Capitec and I sent the email to Capitec on the 23rd September 2021 to enquiry if the correct date of birth for Lulamile Mthonjeni has been updated they did not bother to reply. Capitec please update my brother's correct date of birth and send me the updated documents.