Incident disaster, incompetence,lies and stories

I logged an ATM incident with Capitec. The branch staff was amazing and very helpful until the incident ended up with their ***** team. I have been left feeling frustrated and no access to my own money for days with constantly changing turnaround times, lies and stories and many empty promises. I am still waiting for my money and cannot even get access to an internal complaints email address. Their WhatsApp chat take forever and phone calls leave me even more frustrated. This is truly the worst banking experience ever, from resolved and you will get your money in 48 hrs to please wait 10 days for feedback, then 2 days and everyday still nothing. Clearly I will never get my money back from them. I am really disappointed and in despair