Incident closed but not resolved

I am so upset because Capitec is really treating me like a fool .

The only way to receive a call from the complaints department is by logging a case on Hellopeter or writing on social media

I have an incident case that was closed without being resolved ,case ***

My accounts status was moved to dormant because I never used the account ,I opened Business account before operating.when business started going well I went to Capitec branch ,was given the phone to speak to the Business division , I was advised I needed to make a payment of R408 for my account to be activated,I asked the consultant to send me an email with my account number ,he did and I transferred the money and sent POP

After not getting feedback i called and was advised that the account paid to was incorrect,the same consultant (Cosmos Baartman) callee and said he will resolve it from his side as he has spoken to that account owner already

I never received feedback after that. Posted a complaint on Hellopeter , was called by Rofhiwa Khameli, who advised he had an escalated the matter . It took 2 weeks for Capitec business to activate my account but never resolved the balance on the account

I have a negative 465 on my account,sent emails to Rofhiwa asking what about the R410 I had paid , no response

I have clients that need to make payment and I cannot give them this account number yet as the amount will go straight to this negative balance