Incident ***5

Good day

I refer to the above incident number which was generated yesterday. A consultant by the name of Reon Schlosz responded to my email with nothing but half baked apologies. The consultant also asked for my account number and contact details, what is said is that nothing was done to address my concerns and to the moment I am get to receive further correspondence.

At 14:10 I also called ***to find out if all issues at the Columbine Square Branch are resolved. I spoke to a consultant called Mzamo who said they cannot check for me but I must rather contact the branch myself to check if they are up and running.

He gave me contact number ***/1345 which bothe have gone unanswered for over 15 minutes.