Incident# ***3

A dispute was logged was regarding a google play purchase that was not authorized.

The app says it's a free trial and nowhere did it ask that you want to continue with it? when you ask to get it refunded google play tells you to contact the developer?

I logged with this the bank because I felt they needed to assist,

Wow what helpful people. I got my money refunded after 3 months of not hearing anything, only to be told I must stop my card and I will be charged a fee ,then the evidence they give me is something from play store confirming the transaction and boop they debit that amount again.

Best of all when I need to get a new card, surprise I will be charged for that new card as well.

Where was the investigation Capitec? Why did you not contact the developers of that app because that app miraculously does not exist on the play store? I wonder why? it's a **** obviously.

But why would you care, nothing about you has shown you care about my money. I will move to a bank that will!!!!!

I will not leave this alone R 1 500.00 is a lot of money to me, this will be plastered all over social media as well.