Incident *** Capitec funeral claims

Incident: *** I am Ms Zanele Nandipha Bingwa/Nhanlale i.d no ***. I joined Capitec funeral on April moving from Old mutual and I do gave them my cancellation letter and waiver document now they act as if I didn't do so they said i'm on waiting period which means if I can die too they can't bury me after I paid 14yrs from Old mutual. They said they are investigating what were they investigating if they did not contact Old mutual and ask about me. They are ****** now they don't want to pay me.