1 reviews | Active since Jun 2012
Incident ***0 logged on Feb 13 not resolved
I visited your Festival Mall branch to make them aware of a glitch introduced by your mobile app on my fixed savings accounts where it is setting the maturity date incorrectly. The consultant who assisted me assured me that the incident would be resolved within 5 days and still the situation remains unchanged today. Must I always have to log a complaint here to get reasonable service from this bank? Does the fact that you offer better interests rates than other banks mean that you do not have to service your customers well or is it perhaps something that goes along the racial lines where a black person will always get substandard service? I ask this because I keep getting bad service and even got attacked on the phone for feedback I gave on a complaint I logged by the person you had assigned to look at my case.
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank
This issue was not resolved to my satisfaction as the bank is blaming me for a fault in their system. They say that in order for them to fix the incorrect maturity date, they will have to penalise me and deduct this penalty from my investment. I have refused this soultion and I do not know what ethical practice say that when a service provider provides a defective product, the consumer is the one that is supposed to pay. I guess capitec is not big on making clients happy to attract repeat business. I will no longer be saving with this bank so long as this is their attitude. To think that it was my suggesting that my friends and I use this bank as a savings vehicle! I am more than disappointed, I am disgusted!
This issue was not resolved to my satisfaction as the bank is blaming me for a fault in their system. They say that in order for them to fix the incorrect maturity date, they will have to penalise me and deduct this penalty from my investment. I have refused this soultion and I do not know what ethical practice say that when a service provider provides a defective product, the consumer is the one that is supposed to pay. I guess capitec is not big on making clients happy to attract repeat business. I will no longer be saving with this bank so long as this is their attitude. To think that it was my suggesting that my friends and I use this bank as a savings vehicle! I am more than disappointed, I am disgusted!
Yesterday afternoon I received a call from Zonke, in response to my reply above. I am happy to report that she addressed my issue and has resolved this situation to my immediate and full satisfaction. She was courteous and professional. She did what she promised and I did not have to follow up with her. She kept me up to date and did not make excuses or give me reasons to justify any of what happened previously. She aacknowledged that it was the bank's responsibility to correct this as it was not my doing and rightly so.
Thank you Zonke. I hope those in charge will know that you are an invaluable representative of their bank because I was ready to take my business elsewhere and that was more of less my parting letter. So you have restored my faith in the bank that there are people who understand what customer service is.
Yesterday afternoon I received a call from Zonke, in response to my reply above. I am happy to report that she addressed my issue and has resolved this situation to my immediate and full satisfaction. She was courteous and professional. She did what she promised and I did not have to follow up with her. She kept me up to date and did not make excuses or give me reasons to justify any of what happened previously. She aacknowledged that it was the bank's responsibility to correct this as it was not my doing and rightly so.
Thank you Zonke. I hope those in charge will know that you are an invaluable representative of their bank because I was ready to take my business elsewhere and that was more of less my parting letter. So you have restored my faith in the bank that there are people who understand what customer service is.