Incident *** complaint funds not received

Good day I hereby write this email in tears by the treatment received from some of your staff.Ive made numerous complaints with no response or being completely ignored.The agent that dealt with my case was Mbuso Khuzwayo, everything was sent to him(case number screenshots and ID)within the timeframe he asked,then on the 12/12/23 i was assisted by Darlton i even sent him an email thanking him,he said R15000 some change was recovered from nedbank and and they were waiting on absa to respond.When i spoke to Mbuso about him about the 15000 he shouted at me and asked me told,they should not have told me. It's now been 4 months of being given the run around, different consultants give me different responses.there was one I spoke to in January and she asked if I hadn't received it as yet and I told her no,she said I must wait 72 hours for it to be in my account but there's no communication.Ive sent numerous emails to *** on 12/12/23 I never received a response i was told Mapule is in charge of my case and he will get back to me.ive asked for the call references and been told i must use the incident number.Please investigate on your side i just want the money that was recovered to given back to me.I feel like they've used the money for themselves and i must just made to accept it,i cant i need my money back please i cant be ****med by people and be ****med by capitec ***** consultats too,i beg please intervene my cellphone number is *** preferably otherwise alternatively ***. Thank you