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Bella N

1 reviews | Active since Oct 2019

11 Oct 2019, 13:09

Inappropriate behavior Miss conduct

To whom it may concern,

I hereby would like to lodge a formal complaint regarding the mediocre service I received from 116 B Centurion consultant Candy Alidzulwi Ramushweu.

rude and quite frankly I am appalled by such behavior and miss use of company profile and image.Extracting contact details from of clients and send inappropriate images of her self. Then giving her own contact details to be contacted.

From changing contact details on the bank profile to this I would appreciate it immensely if you would address the matter and give adequate training to your staff regarding client services.

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Oct 2019, 12:32
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank 
BN
Bella N's update31 Oct 2019, 13:00
Reviewer Update
Am still waiting the feedback
Capitec Bank
Capitec Bank's reply22 Nov 2019, 08:47
Official
Good day Miss Ndlela

As discussed via the telephone the matter was dealt with.

Kind regards
Capitec Bank