Inadequate Idiots

ARREARS!!!!!

Firstly, my salary date is on the last day of every month and as any educated person knows...when the last day of the month falls on a weekend your employer(or most of them) deposits your salary either on the Friday or Monday (if month end falls on a Sunday).

I opened a personal loan account with Capitec last year and advised them upon my application that my salary date is on the last day of the month. My debit orders went off as instructed until sometime earlier this year I received a call from their collections department regarding when my next payment will be. I explained to the consultant that since it was only the 26th and not yet THE LAST FREAKING DAY of the month....OBVIOUSLY, the debit order will be drawn by then.

Sunday, 29/10/2017 23h55PM A sum of R181.51 gets taken off from my account (mind you this was my colleague's transport money which she had paid over into my account). I immediately contacted Capitec on ********** 043 where I spoke to Lungile who confirmed that this was debited for my loan installment. I explained to him my history with the bank and how ridiculous this is as my debit order installment amount is much much higher than this and want my monies to be paid back IMMEDIATELY! He did as instructed and I was paid back R156 (R181 - bank fees)

Monday, 30/10/17 I received calls from ********** asking that I call their Collections department. I did as instructed and was advised that my account is in arrears as they have not received their payment! I WAS LIVID! Yet again I had to spell out to them that utterly STUPID they all are and these debits are costing me money! The idiot on the phone still would not understand and this is my reason why I WILL NEVER EVER recommend or bank with them EVER AGAIN!