Inadequate Decline Reason

I am actually sorry that I am doing this, but I feel that the issue needs to be addressed. I have recently app**** for a loan to be able to consolidate all my debt into one payment. I have been declined due to the fact that Capitec are unable to verify my employment. The registration number according to the call centre agent is not for the company that is on my payslip but they will not tell me anything more. I am able to provide a copy of my contract with the company and a letter of appointment confirming employment but just because the telephone number is not with Telkom then they won't approve the loan. I am finding this very frustrating and short sighted. I have a salary that goes in monthly from this company and you are offering an opportunity for customers such as myself to consolidate all their debt into one payment. I would even bring my account over to Capitec in a heart beat if that was even an option. But just too decline it outright because the number isn't listed with Telkom and doesn't correspond to the Registration number isn't a good enough decline reason. I would really appreciate rather speaking to someone in management rather than a call center agent. tx